General terms and conditions

 

By submitting the order, the Buyer confirms that he/she is familiar with the Business conditions of the Seller. Legal obligations between the Seller and the Buyer not specified in these GTC are governed by the Civil Code Act No. 40/1964 and are binding for both parties.

 

Claims:

When selling over internet, we provide the same condition for claims as are valid in a salesroom in accordance with the Civil Code. We provide a warranty of 24 months from the date of delivery for all goods ordered and bought through www.cdp-praha.eu

If you find a defect on the goods during the warranty period that was not caused by a improper use, you are entitled to raise a claim. Please send the claimed goods including accessories, a copy of the invoice and a short cover letter with the description of the defect to the following address: CDP s.r.o., Centrum dřevěných podlah™, Nad koupadly 1027/1b, 142 00 PRAGUE 4. You will be informed by email or phone about the claim proceedings. Your claim will be completed within 30 days. The warranty does not cover defects caused by improper use of products.

 

Quality of shipment:

Before accepting the shipment you have the right to check the state and condition of the shipment, including whether it has been damaged. If the shipment is damaged, you have the right to refuse to accept the shipment and lodge a claim with the transporter. Please inform us about your claim.

 

Confidentiality and protection of information:

www.cdp-praha.eu declares that all personal data (e.g. name, address, phone number, email etc.) that are a part of an order or were provided to us during registration of a new customer are confidential and are protected against misusage. This data will not be made public or provided to third parties etc. with the exception of data needed for transportation of the goods or the method of payment concerning the goods ordered (banks, transporters etc.).

 

Terms of delivery:

Goods are shipped based on the actual availability.

Price of transportation:

Intrastate orders :

The price of transportation for all orders is EUR 12,96 including VAT.

International orders :

The price of transportation for international orders is on request .

 

Payment Terms:

Intrastate orders :

Cash on Delivery: payable to the Postal Service is the most common payment method. You will pay for the order upon accepting the shipment.

Payment by money transfer (bank payment order): you may proceed with the payment to the bank account of the Seller. After submitting the order, you will obtain an email with information necessary for the bank transfer – the amount, our bank account number, variable symbol. After submission of the payment, the amount paid is usually credited to the Seller’s bank account within 1-2 working days. We will handle the order immediately after we obtain the payment. The customer does not pay anything when accepting the shipment.

Cash payment at the cash desk: Cash payment in our sample salesroom in CDP s.r.o., Centrum dřevěných podlah™, Nad koupadly 1027/1b, 142 00 PRAGUE 4

International orders :

100% pre-payment is required.

 

Withdrawal from the contract:

According to the Civil Code, CDP s.r.o. - Centrum dřevěných podlah™ provides you with a protection period of 14 days from the date of delivery to withdraw from the contract. If you decide to do so, you have to send undamaged, non-used goods in their original packaging within the above mentioned period after previous communication (email or phone) back to theCDP s.r.o., Centrum dřevěných podlah™, Nad koupadly 1027/1b, 142 00 PRAGUE 4. After we recieve the returned goods, we will refund you the amount in an agreed method within 30 days from the date of reception. The refunded amount will be equal to the purchase price decreased by expenses the seller spent in relation to the delivery of the goods to the customer (shipping, postal cash collection fee etc.)